Privacy Policy
Collection of Personal Information
We may ask you to provide the following information:
- Your full name
- Contact information, including email address
- Date of birth
- Billing and delivery address, postcode
- Preferences, interests, and opinions
- Payment details
- Any other information provided by you via this Site or directly requested by us
We do not collect sensitive information about visitors to our website unless explicitly stated and with your consent. If we receive sensitive personal information (such as health or racial data), we will take extra care to ensure it is protected and collected only with your explicit consent, in compliance with the Australian Privacy Principles (APP 3).
How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you create an account or sign up for our newsletter
- Via the shopping cart or guest checkout forms
- Through the Contact Us form on sprinkler.net.au
- Via competition entries, surveys, or feedback forms
- From third-party platforms used as part of our business processes
- Through automated systems tracking website usage and purchase patterns
- Through cookies and web beacons, which store your preferences and monitor website activity
We may also contact you to voluntarily participate in questionnaires or surveys. Providing this information is optional.
Data Retention and Destruction
We will retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, in compliance with APP 11.2.
Disclosure of Personal Information
We may disclose personal information to:
- Sprinkler employees and third-party service providers as required to provide services
- Credit reporting agencies, courts, or regulatory authorities, where necessary
- Third-party service providers who assist with marketing, IT services, business processes, or shipping
- Overseas recipients, as described below
Overseas Disclosure:
If we transfer personal information to service providers located outside Australia, we will ensure those entities adhere to the same level of protection required under Australian privacy laws. We take reasonable steps to ensure overseas recipients comply with this Privacy Policy, whether by contract or by ensuring they are subject to equivalent data protection regulations. We currently use service providers located in Canada.
Handling Complaints
If you believe we have breached the Australian Privacy Principles (APPs), you can make a formal complaint. Here’s how we handle complaints:
- Submit your complaint: Please send your privacy complaint via email to info@sprinkler.net.au, detailing the specific concerns.
- Investigation: We will investigate your complaint and may request further information to understand the issue fully.
- Resolution: Within 30 days, we will respond in writing, outlining the outcome of our investigation and any actions we will take to resolve the matter.
- Further Action: If you are not satisfied with our response, you may escalate the matter by contacting the Office of the Australian Information Commissioner (OAIC).
Notifiable Data Breaches Scheme
In compliance with the Notifiable Data Breaches (NDB) Scheme, we will notify you and the Office of the Australian Information Commissioner (OAIC) if a data breach occurs that is likely to result in serious harm to you. This includes situations where there is unauthorized access, disclosure, or loss of your personal information. We will provide timely and clear information about the breach and steps you should take to mitigate any risks.
Cookies & Web Beacons
We use cookies and web beacons to track your activity on our Site and personalize your experience. Cookies help us store your preferences, while web beacons track your interactions with our pages. You can manage cookie preferences through your browser settings.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. These sites are not governed by this Privacy Policy, and we recommend reviewing their respective privacy policies.
Amendments to This Policy
We may update this Privacy Policy from time to time. Any amendments will be posted on this page, and your continued use of our website indicates acceptance of those changes.
Contact Us
For any privacy-related inquiries, please contact us at:
Sprinkler
431 North Rd, Ormond, VIC, 3204
info@sprinkler.net.au
0395768155